TopHotel Awards Gala comes as a recognition of the work and efforts that the hotel, tourism and hospitality industry in Romania is making every day. On 28 May, we celebrated performance and investment in the hospitality industry, as well as the teams and individuals who have inspired and persevered over the past year.
The judging process is carried out according to the following schedule:
COMPETITION REGISTRATION (31 January - 17 March)
Investors, hotels, restaurants, travel agencies, customers and suppliers are invited to submit project proposals by filling in the online registration form. Registration for the competition is FREE until 17 March.
NOMINEES ANNOUNCEMENT (17 April)
Nominees who meet the requirements for participation in the TopHotel Awards competition will be posted on the website on 17 April.
ONLINE VOTING (17 April - 10 May)
Online voting for the nominees will be done by accessing the event website from 17 April - 10 May. Each person can only vote once.
JURY VOTE (23 April - 10 May)
During this period, the jury vote will take place, carried out by the jury committee for each section.
MYSTERY SHOPPING EVALUATION OF NOMINATED LOCATIONS (17 April - 10 May)
The mystery shopping evaluation by 4Service representatives of the locations nominated will take place from 17 April to 10 May.
TOPHOTEL AWARDS GALA (28 May)
In its 11th edition, the Gala will take place on May 28th, starting at 7:00 PM, at the JW Marriott Bucharest Grand Hotel.
TopHotel Awards proposes a series of categories adapted to the constant changes in the industry. Before submitting your registration, please carefully read the category description and complete the form with information that motivates why your proposal fits into the chosen category.
A proposal can be registered only once in either the Business & Conference Hotels category or the Leisure category. In the remaining categories, the same proposal can be submitted in a maximum of 3 categories. If this limit is exceeded, the organizer reserves the right to eliminate additional registrations or to ask the participant to make a choice within the specified deadline.
A proposal becomes a nomination if it fits into the chosen category and meets its requirements. The organizer reserves the right to consider additional criteria for the selection of nominees and also to recommend moving the project to another category if it is more suitable.
The nominations for the TopHotel Awards 2024 will be judged by a large group of experts and leaders in the hotel industry, tourism, and hospitality, as well as the general public, who can vote for their favorite entries. The final result will be determined by the average of the votes cast by the public and the judges.
Additionally, the judging of categories dedicated to hotels will involve information provided by the TrustYou platform. This ensures a comprehensive and objective analysis of the participating hotels' performances.
Moreover, certain categories will undergo evaluation through mystery shopping conducted by representatives of the 4Service company. They will analyze every aspect of their experience at the nominated locations, starting from the initial contact with the staff to the completion of the transaction or service.
Both in the registration process and in the judging and finalization of the awards, the organizer commits to ensuring the confidentiality of the information received and the voting results. The obtained ratings will not be made public.
This category is for 5-star hotels, affiliated with an international chain, which offer guests high-quality services and facilities and have performed outstandingly in 2023.
This category is aimed at 5-star hotels, not affiliated with an international chain, which offer guests high-quality services and facilities and have performed outstandingly in 2023.
This category is for 4-star hotels, affiliated with an international chain, which offer guests high-quality services and facilities and have performed outstandingly in 2023.
This category is for 4-star hotels, not affiliated with an international chain, that offer guests high-quality services and facilities and have performed outstandingly in 2023.
This category is dedicated to recognizing the excellence of boutique (luxury) hotels that differentiate themselves through architecture and design, both exterior and rooms, the authenticity of concept, facilities, location, quality service, and personalized guest experience.
The category is aimed at 3-star hotels that have attracted the attention of guests through professionalism, quality of service, and facilities offered.
This category is for those hotels that focus on protecting the environment while offering an unforgettable experience to guests. Hotels in this category stand out for their nature-friendly activities: they have implemented green or eco-friendly programs internally, the construction of the property is eco-certified, they use solar energy sources, have products and food from their farms and gardens, etc.
This category is for 4 and 5-star hotels in the leisure tourism category, which is distinguished by exceptional service and focus on recreational experiences, offering a wide range of activities for relaxation and recreation.
ategory open to balneal tourism hotels. Hotels offering quality services and owning new or upgraded medical treatment centers, well-equipped SPA & wellness areas, and qualified medical staff will be awarded.
In this category are awarded those accommodation units (villas or cottages), classified at 4 and 5 stars, which offer a memorable experience to guests through diverse and high-quality services and facilities.
Category open to manor houses or castles (historic buildings) that offer accommodation and that stand out by preserving the original architecture, design, and concept and that offer a fairytale experience to guests through their authenticity.
Category open to guesthouses that emphasize the traditional style and promote it daily through tourism. Nominees in this category offer guests an unforgettable experience, highlight traditions and make them known through design, customs, or gastronomy.
This category is addressed to those hostels that stand out for their design, concept, and modern architecture, as well as high-quality services.
Category open to hotel spas that stand out by design and concept, but also by the variety and quality of services offered - treatments and massages.
Category open to those wineries that organize tours and offer accommodation on the vineyards, having in their portfolio of services and wine tasting and culinary experiences.
This category rewards those hotel restaurants that focus on guests' culinary experiences and offer a variety of menus.
The category is aimed at new hotels, inaugurated between May 2023 and March 2024, which have had a particular impact on the tourism services market.
Category open to hotels already on the market before 2024 and which in the last year have made major investments in renovation and refurbishment.
The category aims to reward the largest hotel transactions made in the last 12 months (May 2023 – March 2024).
The category aims to reward the most innovative design concept (interior and exterior) of a hotel among those opened between May 2023 and March 2024.
The category aims to highlight and reward initiatives or programs that have supported the recovery of domestic tourism (both in cities and on the coast or in mountain tourism) in the last 12 months (May 2023 - March 2024).
This category aims to highlight and reward programs developed by local tour operators that have contributed to the revival and promotion of tourism in Romania for foreign tourists.
The category recognizes the hard work and efforts of the best hotel General Managers who have played a major role in the hotel's outstanding performance in recent months.
In this category are awarded those employees who in the last year have distinguished themselves through initiative and professionalism in the hotel where they work and have had outstanding performance.
This category recognizes teams that have mobilized and supported the hotel they are part of, but also that have stood out for their professionalism and outstanding quality of service and care for guests.
The category offers recognition to chefs who have adapted to new customer demands, demonstrating flexibility and innovation.
This category rewards the best CSR initiative of a hotel or travel agency in the fields of health, education, environment and local community development.
